Make feedback more inclusive by empowering users to give feedback entirely through the modality of their preference.
Make feedback more inclusive by empowering users to give feedback entirely through the modality of their preference.
Context
Orientation - the feedback ecosystem
Orientation - the feedback ecosystem
Challenges & opportunities
Solutions
➡️
Users give feedback with various intents - express dissatisfaction, seek help, report issues etc.
😔
Difficulties in articulating issues. [you are here]
😔
Feedback often the only (ineffective) way to seek help.
➡️
Users expect a response.
😔
Instead they are left wondering what happened to their feedback - leading to distrust & apathy.
Configure
Collect
Consume
?
➡️
Product teams need to set up feedback as per their requirements.
😔
Limited customizations
😔
Heavy reliance on engineers
➡️
Product teams analyze feedback to improve their products.
😔
Overwhelmed by junk - difficult to spot useful feedback.
😔
Lack means to circle back to the users with updates.
Challenges & opportunities
Solutions
➡️
Users give feedback with various intents - express dissatisfaction, seek help, report issues etc.
😔
Difficulties in articulating issues. [you are here]
😔
Feedback often the only (ineffective) way to seek help.
Collect
➡️
Users expect a response.
😔
Instead they are left wondering what happened to their feedback - leading to distrust & apathy.
?
Product teams analyze feedback to improve their products.
➡️
Overwhelmed by junk - difficult to spot useful feedback.
😔
😔
Lack means to circle back to the users with updates.
Consume
Product teams need to set up feedback as per their requirements.
➡️
Limited customizations
😔
Heavy reliance on engineers
😔
Configure
Challenges & opportunities
Solutions
➡️
Users give feedback with various intents - express dissatisfaction, seek help, report issues etc.
😔
Difficulties in articulating issues. [you are here]
😔
Feedback often the only (ineffective) way to seek help.
Collect
➡️
Users expect a response.
😔
Instead they are left wondering what happened to their feedback - leading to distrust & apathy.
?
Product teams analyze feedback to improve their products.
➡️
Overwhelmed by junk - difficult to spot useful feedback.
😔
😔
Lack means to circle back to the users with updates.
Consume
Product teams need to set up feedback as per their requirements.
➡️
😔 Limited customizations
😔 Heavy reliance on engineers
Configure